Clearing Customs

Clearing customs can be a puzzle if you are not familiar with the processes and documentation. When Matrix Relocations is your international mover, you can rely on your moving adviser to guide you through the process of clearing customs. Your adviser will prepare you best for what awaits you entering a new country.

How does the international moving adviser help you?

Clearing customs is a complicated process because of heightened security concerns. With Matrix Relocations, you can depend on the expertise and knowledge of your adviser to guide you through clearing customs. The process will begin at your destination with the local Matrix Relocations office in Sofia, Athens, Belgrade, Pristina, Skopje and Zagreb.

Starting customs clearance for your international move

Your International Relocation Adviser will help you complete the required papers, and then forward them to our authorized destination agent. At your destination, the local Matrix Relocations agent will receive the paperwork forwarded to them by your adviser. The destination agent will verify that all of your information is correct before passing the documents on to the customs broker. Then the agent will contact you to arrange the time for delivery. Be sure to be available to plan this delivery time.

Contact Matrix Relocations immediately once you arrive in your destination country. Any delay could result in delays in clearing customs and additional storage costs. ‘Demurrage’ or port rent is an additional expense which will arise if we cannot clear your shipment on time. Airports also apply penalties if airfreight shipments are delayed. That’s why, to avoid delays and additional costs, it is important to contact Matrix Relocations immediately once you arrive in your destination country.

Restricted items

Each country has its own list of restricted items. Customs documents are included in the papers that we provide to you in the beginning to avoid any problems or delays in clearing your shipment through customs. You will also receive a list of items restricted at your destination country to avoid any surprises later on. You should stick to these restrictions and pack your household accordingly to avoid any problems.

Tracking your shipment during the move

We provide advanced satellite tracking of your shipment throughout its journey. Our online tracking system will allow you to monitor your shipment at every point of the move. We provide shipment tracking of all our freights and flights. The security and comfort that our tracking and clearing customs services provide are what sets Matrix Relocations ahead of the others. Our local offices in Bulgaria, Greece, Serbia, Kosovo, Macedonia and Croatia will support you through the tracking system or give you full information about the status of your shipment at any time.