Clearing Customs

Clearing Customs

Clearing customs can be a puzzle if you are not familiar with the processes and documentation. When Matrix Relocations is your international mover, you can rely on your moving adviser to guide you through the process of clearing customs. Your adviser will prepare you best for what awaits you entering a new country.

How does the international moving adviser help you?

Clearing customs is a complicated process because of heightened security concerns. With Matrix Relocations, you can depend on the expertise and knowledge of your adviser to guide you through clearing customs. The process will begin at your destination with the local Matrix Relocations office in Sofia, Athens, Belgrade, Pristina, Skopje and Zagreb.

Starting customs clearance for your international move

Your International Relocation Adviser will help you complete the required papers, and then forward them to our authorized destination agent. At your destination, the local Matrix Relocations agent will receive the paperwork forwarded to them by your adviser. The destination agent will verify that all of your information is correct before passing the documents on to the customs broker. Then the agent will contact you to arrange the time for delivery. Be sure to be available to plan this delivery time.

Contact Matrix Relocations immediately once you arrive in your destination country. Any delay could result in delays in clearing customs and additional storage costs. ‘Demurrage’ or port rent is an additional expense which will arise if we cannot clear your shipment on time. Airports also apply penalties if airfreight shipments are delayed. That’s why, to avoid delays and additional costs, it is important to contact Matrix Relocations immediately once you arrive in your destination country.

Restricted items

Each country has its own list of restricted items. Customs documents are included in the papers that we provide to you in the beginning to avoid any problems or delays in clearing your shipment through customs. You will also receive a list of items restricted at your destination country to avoid any surprises later on. You should stick to these restrictions and pack your household accordingly to avoid any problems.

Tracking your shipment during the move

We provide advanced satellite tracking of your shipment throughout its journey. Our online tracking system will allow you to monitor your shipment at every point of the move. We provide shipment tracking of all our freights and flights. The security and comfort that our tracking and clearing customs services provide are what sets Matrix Relocations ahead of the others. Our local offices in Bulgaria, Greece, Serbia, Kosovo, Macedonia and Croatia will support you through the tracking system or give you full information about the status of your shipment at any time.

What our Customers say:

Once again, hopefully for the last time we had to move to a new country because my husband was promoted. This is our 9th major move and it was the best experience ever. The tour of Belgrade helped us to figure distances, neighborhoods and all main shopping areas. Jovica from Matrix Relocations was anxious in finding us the best property for our budget. He was always willing to work within our difficult schedule and showed us variety of homes in the communities that we selected. We saw even more from what we expected. Our grand truck arrived safe and we are very pleased with Miguel in Malaga and Milan in Belgrade and the boys in their crews. Thank you very much for all your support and for being our best friend in Serbia!

By Rosy Brian of Malaga, Spain

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