Your Rights and Responsibilities

Your Rights and Responsibilities

As a customer you have rights and responsibilities regarding your move. When we mange your move we want you to know your rights and responsibilities and to be aware of them.

Knowing Your Rights and Responsibilities

We value you and your belongings more than any other mover. That is why we want to be sure that you are educated regarding your rights and responsibilities when you trust us to move your valuable belongings.

We value our customers more than any other van line. That being said, we also value your belongings when they are in our hands. It is imperative that you are educated regarding your rights and responsibilities when entrusting Matrix Relocations with your valued belongings.

We know that when you are fully educated about the process and especially about your rights and responsibilities, the relocation will go smoothly and successfully. Please make sure that you fully understand your rights and responsibilities and read our Terms and Conditions.

For further questions or concerns feel free to contact Matrix Relocations offices in Sofia, Athens, Belgrade, Pristina, Skopje or Zagreb. Your personal adviser will be at your disposal when issues arise.

What our Customers say:

I would like to thank you for the excellent service. I was really stressed when I came in Bulgaria and the move of my belongings was additional reason. I have heard terrible stories and was really surprised to face such professionalism. Excellent service and communication, polite and very efficient crew. You did a great job. Bravo!

By M. Steward of Brasília, Brazil

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