Your Rights and Responsibilities

Your Rights and Responsibilities

As a customer you have rights and responsibilities regarding your move. When we mange your move we want you to know your rights and responsibilities and to be aware of them.

Knowing Your Rights and Responsibilities

We value you and your belongings more than any other mover. That is why we want to be sure that you are educated regarding your rights and responsibilities when you trust us to move your valuable belongings.

We value our customers more than any other van line. That being said, we also value your belongings when they are in our hands. It is imperative that you are educated regarding your rights and responsibilities when entrusting Matrix Relocations with your valued belongings.

We know that when you are fully educated about the process and especially about your rights and responsibilities, the relocation will go smoothly and successfully. Please make sure that you fully understand your rights and responsibilities and read our Terms and Conditions.

For further questions or concerns feel free to contact Matrix Relocations offices in Sofia, Athens, Belgrade, Pristina, Skopje or Zagreb. Your personal adviser will be at your disposal when issues arise.

What our Customers say:

I recently sold my house in Seattle, Washington and moved from the USA to Dubrovnik, Croatia. As I was already out of the country when the sale closed, my things had to be packed and moved without me physically present. I found the process confusing and overwhelming at first. I searched for a suitable moving company for a while, price and reliability were an issue for me, as was the personal feel of the service. I called a number of companies and felt uneasy that I was putting so much in the hands of strangers who sounded so automated on the phone. Then, I found Matrix Relocations, an international mover with an office in Croatia. After just a few words on the phone with Simona G, I knew that I had found the right match. Simona was personable from the first conversation, attentive, present and very knowledgeable about her business. It was clear she did her job with great care. She answered every phonecall and every question, changed the US packing service when we did not have a good feeling about them, and worked morning, noon or night as needed to get things orchestrated across time zones. Her ability to problemsolve and willingness to go the extra mile was always reassuring. My items arrived on time, well packed and organized, and Simona’s team was fast, professional and meticulous. Matrix Relocations worked with me when I encountered a glitch in transfering money and made the process as easy and fun as could be. I recommend Simona G and Matrix Relocations without hesitation and would use them again any time.

By Marija G of Dubrovnik, Croatia

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