Privacy policy

We have developed this Privacy Policy to inform you of how we protect your information.

One Policy

Matrix Relocations has one global Privacy Policy for consumers that applies to the entire Matrix Relocations family of companies (“Matrix Relocations”). One Privacy Policy makes it easy to understand and convenient for people to make informed choices about the management of their personal information. This Privacy Policy applies to the entire Matrix Relocations family of companies. Matrix Relocations is committed to complying with all local and worldwide privacy laws, including the European Union’s Privacy Directive and the relative Safe Harbor Principals, through certification with the U.S. Department of Commerce Safe Harbor program.

Information Covered by this Policy

Our Policy applies to all, non-public, personal information that may be used to identify you that is obtained by Matrix Relocations in connection with providing a consumer, financial product or service for personal, family, or household purposes (“Personal Information”).


A. Collection of Information.

We rely on many sources of information to understand and meet your needs. We may collect personal information about you from:

  • Your applications or in other ways when you visit us in person, over the phone, through the mail or through our Web sites;
  • Your browser, when you visit our Websites and your browser interacts with us;
  • Your transactions with any of the companies in the Matrix Relocations family;
  • Consumer reporting agencies;
  • Title, Appraisal or other companies connected with a financial product or service involved in the sale or purchase of your home;
  • Employers;
  • Anyone who you have authorized to provide information; and
  • Other sources, in connection with providing you a financial product or service.

We do not knowingly collect Personal Information from children and will destroy such information if it is disclosed to us without proper parental consent.

B. Use of Personal Information.

Information Sharing within the Matrix Relocations family of companies

In an effort to provide you with the full range of financial, relocation, and moving services you may need, Matrix Relocations takes an integrated approach to the services we provide. In order to be able to provide the full range of services for your needs and make recommendations about a variety of the services offered by Matrix Relocations, we may share Personal Information among companies within the Matrix Relocations family of companies.

Information Sharing with non-Matrix Relocations family companies

Depending on the type of relationship you have with us, Matrix Relocations may work with companies or organizations outside of the Matrix Relocations family to provide services to Matrix Relocations or to provide you with opportunities to buy products or services offered by Matrix Relocations or jointly with other financial institutions. We may also share your Personal Information with companies or other organizations outside of the Matrix Relocations family as required by or permitted by law. For example, we may share personal information to:

  • protect against fraud;
  • respond to a subpoena;
  • service your account;
  • those you have authorized us to disclose the information and others as permitted or required by law;
  • other institutions with whom we have joint marketing agreements;
  • companies that perform services, including marketing services, for us or for us and the institutions with whom we have joint marketing agreements; and,
  • other institutions with which we jointly provide financial products or services.

For your protection, we require all non-Matrix Relocations companies to agree in writing to provide at least the same level of privacy protection as is required by this Privacy Policy. We will not disclose your Personal Information to anyone outside of Matrix Relocations unless you have authorized us to do so or as otherwise indicated in this Policy or as required by law. When required to make disclosures pursuant to a court order or governmental directive, Matrix Relocations will provide notice to you when it is feasible to do so.


You will always be given a chance to opt-out of any use of your Personal Information that is incompatible with the purposes for which it was originally collected or otherwise authorized by you, including if Matrix Relocations makes changes to its Privacy Policy that require your additional consent to use the information, Matrix Relocations will not collect any sensitive information (e.g., racial, religious, or health information) without obtaining your explicit prior consent.


Matrix Relocations provides you with a reasonable opportunity to access your Personal Information we have collected, correct it if inaccurate, or delete it as appropriate, subject to the exceptions stated below. Reasonable access means, for example, that requests for access are made during normal business hours, that you provide requested identification, and that requests are not excessive in number. If, at any time, Matrix Relocations denies you access to any Personal Information, we will provide you with reasons for denying access and information about how you may make further inquiries. For instance, Matrix Relocations reserves the right to deny access to information related to investigations or potential or actual litigation where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy, or where the rights of other individuals would be violated. In order to update your information, please send your request by electronic mail to [email protected] , by facsimile to the number +359 2 807 6639, or by telephone to the number +359 2 807 6633.

Data Integrity & Security

Matrix Relocations will make every reasonable effort to keep accurate Personal Information while we are using that information to serve you. Matrix Relocations appreciates your cooperation in maintaining complete and up-to-date Personal Information and will facilitate your efforts in this regard. Matrix Relocations maintains Personal Information only as long as needed for the purposes for which it was collected or as required by contractual or other legal requirements.

We maintain agreements with external suppliers and others with whom we do business limiting the use of your Personal Information only for the purposes intended in providing the information. These suppliers and other companies are bound to uphold our procedures regarding privacy under the terms of our agreements with them.

We limit access to personal information about you to those employees who need to know that information to provide products and services to you.

We maintain physical, electronic, and procedural safeguards to protect your Personal Information. We regularly assess security standards and procedures to protect against unauthorized access to Personal Information.

You should always safeguard your own Personal Information by protecting passwords used to access a Matrix Relocations system and by safely disposing of records and reports no longer needed.


A. Verification

Employee training and internal procedures are in place to allow Matrix Relocations to ensure compliance with its Privacy Policy and the U.S. Department of Commerce Safe Harbor principles. Matrix Relocations provides for regular internal compliance reviews of its privacy practices, and a Matrix Relocations Privacy Officer is responsible for privacy implementation and compliance. To contact Matrix Relocations’s Privacy Officer, you may send comments by electronic mail [email protected] , by facsimile to the number +359 2 807 6639, or by telephone to the number +359 2 807 6633.

B. Dispute Resolution

Matrix Relocations recognizes the importance of providing you the opportunity to address and resolve complaints about the processing of your Personal Information. Therefore, in addition to any legal remedies that may be available, if you make a complaint about the processing of your Personal Information, and it is not resolved to your satisfaction internally at Matrix Relocations, Matrix Relocations offers the independent alternative dispute resolution services of the Dispute Resolution Center of the respective Chamber of Commerce of the Matrix Relocations office your are dealing with.

Privacy, applicable to shipments from and to the United States

We strongly recommend you to safeguard your identity – Under current U.S. law, third-party companies can access and examine vessel manifests and summary statistical reports of imports and exports, including household goods shipments. This information includes data elements such as your name, your address, passport number, and the name and address to which the shipment is consigned. These third-party companies can copy this information for publication and disseminate to entities that have purchased their services. Because of the potential threat of identity theft, this policy has obviously prompted complaints regarding privacy issues and US Customs and Border Control has facilitated a method where an individual can request confidential treatment for your shipment. Unfortunately this must be done on an individual basis. You can request confidentiality on your shipment by completing the form on the following website:

The data required for input into the form is largely self-explanatory but the following guidance will assist you further. You should use your full name as listed in your passport for the first line and then add any variations of your name in the last box. In response to the question on the “Requestor Role” you should use “consignee” in the drop down box if you are moving to the United States and “U.S. Shipper” if you are moving from the United States. You should use the term “1st Party” in the next box. In the Type of Confidentiality box we recommend you always use “Both Inward & Outward (import & export)” to cover all circumstances. Finally you should check off the circle in front of “Individual Importing Personal Effects or Household Goods”. When all lines are completed you should click on the submit button.